FAQs
Last Updated: April 20, 2026
Below are answers to common questions about shopping with Alspiano. If you need further assistance, please contact our support team.
Orders & Payments
How do I place an order?
Simply browse our collection, select your preferred item (bracelets, earrings, necklaces, or rings), choose any available options, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
What payment methods do you accept?
We accept a range of secure payment methods. Available options will be displayed at checkout.
Can I cancel or modify my order?
Orders may only be modified or canceled before they enter processing. Once processing begins, changes may not be possible.
Shipping & Delivery
How much does shipping cost?
We offer a flat shipping rate of $6.99 for all eligible orders.
How long does delivery take?
Estimated delivery timelines are as follows:
| Stage | Estimated Time |
|---|---|
| Handling Time | 1 – 3 Business Days |
| Transit Time | 4 – 9 Business Days |
| Total Estimated Delivery | 5 – 12 Business Days |
What shipping carriers do you use?
Orders are delivered via trusted carriers such as USPS, UPS, or FedEx, depending on logistics and destination.
When is the order cutoff time?
Our daily cutoff time is 5:00 PM EST (Monday – Friday). Orders placed after this time are processed the next business day.
Will I receive tracking information?
Yes. Once your order has shipped, a tracking number will be sent to your email. Tracking updates may take 24–72 hours to appear.
What if my order is delayed?
Delays may occur due to external factors such as weather, carrier issues, or high demand. While we aim to meet estimated timelines, delivery dates are not guaranteed.
Returns & Refunds
What is your return policy?
We accept return requests within 30 days of delivery, provided the item is unused and in its original condition.
Are there items that cannot be returned?
Yes. Items that are worn, damaged, customized, or not in original packaging may not be eligible for return.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the return is due to a damaged or incorrect item.
How long do refunds take?
Approved refunds are typically processed within 3–7 business days after inspection. Processing time may vary depending on your payment provider.
What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery with photos and your order details. We will review and provide a resolution.
Products & Care
What products do you sell?
We specialize in jewelry, including bracelets, earrings, necklaces, and rings.
Will the product look exactly like the photos?
We strive to display products accurately, but slight variations in color or appearance may occur due to lighting and screen differences.
How should I care for my jewelry?
To maintain quality:
- Avoid contact with water, perfumes, and chemicals
- Store in a dry place
- Clean gently with a soft cloth
Account & Privacy
Do I need an account to place an order?
No, you may checkout as a guest. However, creating an account can help you track orders more easily.
How is my personal information used?
Your information is used to process orders, provide support, and improve your experience. Please refer to our Privacy Policy for full details.
Support & Contact
How can I contact customer support?
You can reach us using the details below:
| Detail | Information |
|---|---|
| Store Name | Alspiano |
| support@alspiano.com | |
| Support Hours | Monday – Saturday, 8:00 AM – 7:00 PM EST |
Additional Information
We continuously work to improve our services and policies. Information on this page may be updated periodically without prior notice.
If your question is not listed here, please contact us—we are happy to assist you.