Shipping Policy
Last Updated: April 20, 2026
This Shipping Policy outlines how orders placed through Alspiano ("we", "our", or "us") are processed, handled, and delivered. We are committed to providing a transparent and reliable shipping experience for all customers purchasing our products, including bracelets, earrings, necklaces, and rings. The information below is designed to help you understand how your order moves from confirmation to delivery.
Order Processing Overview
All orders are processed within a defined handling timeframe after payment confirmation. Orders are reviewed, verified, prepared, and packaged before shipment. While we strive to meet estimated timelines, processing durations may vary depending on order volume, seasonal demand, or operational factors.
- Orders are processed Monday through Friday.
- Orders placed after the daily cutoff time are processed the next business day.
- Orders are not processed on major holidays.
Order Cut-Off Time
The daily order cutoff time is 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders placed after this time will be processed on the following business day.
Shipping Costs
We offer a simple and transparent shipping structure:
| Shipping Method | Cost |
|---|---|
| Standard Shipping | $6.99 (Flat Rate) |
This flat rate applies to all eligible orders regardless of size or destination within our serviceable regions.
Shipping Timeline
Delivery timelines consist of two main phases: handling (processing) time and transit (shipping) time. These timelines are estimates and are not guaranteed delivery commitments.
| Stage | Estimated Time | Details |
|---|---|---|
| Handling Time | 1 – 3 Business Days | Order verification, packaging, and dispatch preparation |
| Transit Time | 4 – 9 Business Days | Time in transit with carrier after shipment |
| Total Estimated Delivery | 5 – 12 Business Days | Combined handling and shipping duration |
Please note that delivery times are calculated in business days and do not include weekends or public holidays.
Shipping Carriers
We partner with reliable logistics providers to ensure safe and efficient delivery of your orders. Shipments may be handled by one of the following carriers:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
Carrier selection is determined based on factors such as destination, package size, and logistical efficiency. Customers are not able to select a specific carrier at checkout.
Tracking Information
Once your order has been shipped, a tracking number will be generated and sent to your email address. This allows you to monitor the progress of your shipment in real time.
- Tracking updates may take 24–72 hours to appear after shipment.
- Delivery status depends on carrier updates.
- Customers are responsible for monitoring their shipment using the provided tracking link.
Shipping Destinations
We currently ship to a range of locations where our logistics partners operate. Availability may vary depending on carrier service coverage. If your location is not serviceable, you will be notified at checkout or shortly after placing your order.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout. Incorrect or incomplete addresses may result in delays or failed delivery attempts.
- Please double-check all shipping details before confirming your order.
- We are not responsible for orders delivered to incorrectly provided addresses.
- Address changes may not be possible after order processing begins.
Delivery Attempts and Failed Delivery
If a delivery attempt is unsuccessful, the carrier may attempt redelivery or hold the package at a local facility. Customers may need to contact the carrier directly to arrange pickup or redelivery.
Packages returned due to failed delivery attempts, refusal, or incorrect address may be subject to additional shipping charges for reshipment.
Delays and External Factors
While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control. These may include:
- Weather conditions
- Carrier disruptions
- Customs processing
- High seasonal demand
- Operational constraints
Such delays are not considered service failures and do not constitute grounds for guaranteed compensation.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will review each case individually and work with the carrier to investigate.
Customers may be required to provide supporting documentation, such as photos or confirmation of non-delivery.
Order Changes and Cancellations
Once an order has entered the processing stage, changes or cancellations may not be possible. If you need assistance, please contact our support team promptly.
Support and Assistance
If you have any questions regarding shipping, delivery, or your order status, our support team is available to assist you.
| Support Detail | Information |
|---|---|
| Store Name | Alspiano |
| support@alspiano.com | |
| Support Hours | Monday – Saturday, 8:00 AM – 7:00 PM EST |
Policy Acknowledgment
By placing an order with Alspiano, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy. These terms are subject to change without prior notice, and any updates will be reflected on this page.
We appreciate your trust in Alspiano and are committed to providing a professional and dependable shopping experience.