Refund & Return Policy

Last Updated: April 20, 2026

At Alspiano, we aim to provide a smooth and transparent shopping experience. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds may be requested for purchases made through our store. By placing an order, you acknowledge and agree to the terms described below.

Overview

We understand that there may be situations where a return or refund request is necessary. Each request is reviewed on a case-by-case basis to ensure fairness and consistency. While we strive to accommodate reasonable requests, not all items may be eligible for return or refund depending on the circumstances.

  • Applies to all products sold by Alspiano, including bracelets, earrings, necklaces, and rings.
  • Requests must be submitted within the defined return window.
  • Items must meet eligibility criteria outlined below.

Return Eligibility

To be considered for a return, items should generally meet the following conditions:

  • The return request is submitted within 30 days of delivery.
  • The item is unused, unworn, and in its original condition.
  • The item is returned in its original packaging, including any tags, inserts, or protective materials.
  • Proof of purchase (such as order confirmation or receipt) is provided.

Items that do not meet these criteria may not be accepted. We reserve the right to deny return requests that fall outside of these conditions.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or other factors. These may include:

  • Items that show signs of wear, damage, or alteration after delivery
  • Personalized or custom-made products
  • Items returned without original packaging or documentation
  • Products marked as final sale (if applicable)

If you are unsure whether your item qualifies, we recommend contacting our support team before initiating a return.

Return Process

To initiate a return request, please follow these steps:

  1. Contact our support team via email with your order details.
  2. Provide a brief explanation of the reason for your return.
  3. Include photos if the item is damaged, defective, or incorrect.
  4. Wait for return authorization and further instructions.

Returns should not be sent without prior authorization, as unauthorized returns may not be processed.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an error on our part (such as receiving a damaged or incorrect item).

  • We recommend using a trackable shipping service.
  • We are not responsible for items lost or damaged during return transit.
  • Original shipping fees are generally non-refundable.

Refunds

Once a returned item is received and inspected, we will notify you regarding the outcome of your refund request.

  • If approved, refunds are processed to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Refunds may take 3–7 business days to appear after approval.

Refund amounts may be adjusted if the returned item does not meet the original condition requirements.

Exchanges

We may offer exchanges in certain situations, such as:

  • Defective or damaged items upon arrival
  • Incorrect items received

If an exchange is approved, we will provide instructions for returning the original item and shipping the replacement.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

  • Include clear photos showing the issue
  • Provide your order number and description of the problem

We will review your case and determine an appropriate resolution, which may include a replacement or refund.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank or payment account again
  • Contact your payment provider for further details
  • Reach out to us for assistance if needed

Order Cancellations

Orders may only be canceled before they enter the processing stage. Once processing has begun, cancellation requests may not be possible.

Policy Limitations

This policy is intended to provide general guidance. We reserve the right to:

  • Refuse returns that do not meet eligibility criteria
  • Request additional information before approving a return
  • Modify this policy at any time without prior notice

Contact Information

If you have questions or need assistance with a return or refund request, please contact us:

Detail Information
Store Name Alspiano
Email support@alspiano.com
Support Hours Monday – Saturday, 8:00 AM – 7:00 PM EST

Agreement

By purchasing from Alspiano, you acknowledge that you have read and understood this Refund & Return Policy and agree to be bound by its terms.

We appreciate your trust and are committed to supporting you throughout your shopping experience.