Privacy Policy

Last Updated: April 20, 2026

This Privacy Policy describes how Alspiano ("we", "our", or "us") collects, uses, stores, and protects your information when you visit our website, place an order, contact our support team, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

1. Information We Collect

We may collect personal and non-personal information necessary to operate our store and provide our services.

Personal Information: name, email address, phone number, billing address, shipping address
Order Information: products purchased, transaction details, order history
Payment Information: payment method details processed securely by third-party payment providers
Technical Information: IP address, browser type, device information, pages visited, referral source
Cookies & Tracking Data: browsing behavior, session data, preferences

Online stores typically must disclose all categories of personal data collected, including checkout details, shipping addresses, payment-related information, and cookies or analytics data. :contentReference[oaicite:1]{index=1}

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

Processing and fulfilling your orders
Providing shipping updates and tracking details
Responding to customer service requests
Improving website functionality and user experience
Preventing fraudulent transactions and abuse
Sending service-related communications
Marketing communications where permitted

3. Payment Processing

Payments are processed through secure third-party payment gateways. We do not directly store your full payment card information on our servers.

Payment providers may collect and process information according to their own privacy policies and applicable legal requirements.

4. Shipping and Order Fulfillment

To fulfill your purchases, we may share necessary shipping information such as your name, address, and phone number with logistics and delivery partners, including:

USPS
UPS
FedEx

This information is used solely for order processing, shipment handling, and delivery support.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve site performance and personalize your experience.

Remember user preferences
Maintain shopping cart functionality
Analyze website traffic
Measure advertising performance

Cookies and tracking disclosures are a standard and often legally required component of ecommerce privacy policies. :contentReference[oaicite:2]{index=2}

6. Third-Party Services

We may use third-party tools and service providers for:

payment processing
analytics and performance measurement
email communications
fraud detection
shipping and logistics

These third parties may access limited information necessary to perform their services.

7. Data Retention

We retain information for as long as reasonably necessary to:

complete transactions
maintain records
resolve disputes
comply with legal obligations
enforce our agreements

Retention periods may vary depending on the nature of the information and applicable laws.

8. Data Security

We implement commercially reasonable safeguards to protect personal information from unauthorized access, misuse, disclosure, or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including:

access to your personal information
correction of inaccurate data
request deletion of data
withdraw consent where applicable
object to certain processing activities

Modern privacy laws commonly require ecommerce stores to explain how users can access, correct, or delete their data. :contentReference[oaicite:3]{index=3}

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. International Users

If you access our website from outside the country in which our systems operate, your information may be transferred and processed in other jurisdictions.